We are using a merchant for Skrill and NETELLER so in order to buy from their gateway you have to buy a minimum of 5250 BDT equivalent.
At Crypto Club, we strive to provide a seamless and secure crypto-to-cash exchange experience. Due to the nature of cryptocurrency transactions, all sales are final, and refunds are generally not possible. However, in rare cases where an error occurs, we have outlined specific refund conditions below.
Refunds may be considered in the following situations:
Duplicate Transactions – If you accidentally initiate the same transaction twice, we will process a refund for the duplicate payment.
Incorrect Payment Details Provided – If your transaction fails due to an incorrect wallet address or payment details, we may refund the amount, minus applicable processing fees.
Failed or Unprocessed Transactions – If we receive your crypto but fail to process the payment due to a system error on our end, we will issue a full refund.
Refunds will not be issued in the following cases:
Transactions completed and confirmed on the blockchain.
Payments made to incorrect wallet addresses provided by the user.
Price fluctuations after confirming the transaction.
Violation of our terms of service, fraudulent activity, or suspicious transactions.
If you believe you are eligible for a refund, follow these steps:
Contact Support – Reach out to us via support@cryptoclub.shop with details of your transaction.
Verification – Our team will review your request and verify the issue.
Processing Time – Approved refunds will be processed within 5-7 business days. The refunded amount will be sent to the original payment method or an agreed-upon alternative.
We encourage users to reach out to our support team before initiating chargebacks or disputes. Any unauthorized chargeback may result in account suspension or further investigation.
Crypto Club reserves the right to update this Refund Policy at any time. Users will be notified of any major changes via email or website updates.
📩 For refund-related inquiries, contact us at support@cryptoclub.shop.
🚀 Crypto Club – Secure, Transparent, and Hassle-Free Transactions!
